Frequently asked questions

Biological cleaning uses eco-friendly enzymes and microorganisms to break down organic matter (stains, odours, bacteria) at the molecular level. It is thorough and designed to be safer for families and the environment than harsh chemical-only approaches.

We use biological materials selected for safe use around households. If you have specific sensitivities, tell us before service and we will advise on the exact products we plan to use.

Nicosia: often within 24–48 hours for many services. Other regions commonly fall in a 5–7 day window depending on routing — express options may be available.

Yes — for larger jobs we can arrange a written quote after scope review. Thresholds may apply. Use the contact page or the booking form to request a quote.

Typically about 2–3 hours on-site for a standard 3-seater, plus drying time (often around 2–4 hours) depending on fabric and ventilation.

We assess fabric type before choosing wet or dry methods. Shrinkage risk is minimised when the right technique is matched to the fabric — we will advise before starting.

Yes — biological enzyme treatments are particularly effective on organic stains including pet urine and odours. Results depend on how long the stain has been set.

Allergy-sensitive homes often benefit every 6–12 months; general maintenance every 12–18 months is a reasonable baseline.

Biological methods target the root cause of allergens (dust mites, bacteria) rather than just surface appearance. Dry methods may be needed for certain fabrics — we advise on the best approach for your mattress.

Most carpets are dry within 2–6 hours depending on pile depth and ventilation. We advise keeping the area well-ventilated after service.

We can significantly reduce most old stains. Deep-set stains may need targeted treatment — we will assess on arrival and advise on realistic expectations.

Weekly is standard for high-traffic lobbies; fortnightly or monthly works for lower-traffic buildings. We can tailor a schedule to your occupancy and budget.

Yes — we coordinate with building managers and can work outside peak hours to minimise disruption to residents and tenants.

Use our online booking page — select your service, configure options, and pick a time slot. You will receive a confirmation by email.

We accept cash on the day and bank transfer. Card payment options will be announced — contact us for current options.

Yes — please contact us at least 24 hours before your scheduled appointment to reschedule or cancel without charge.